Frequently Asked Questions

Riphah Digital Trainings is the university’s official platform for employee and faculty development, managed by the Department of Digital Learning (DDL).

Access is limited to Riphah employees and authorized trainees. HDS and department heads may assign training modules as needed.

Yes, optional training modules are available for self-enrolment to encourage continuous professional growth.

Yes. All personal and performance-related data is securely stored and accessed only by authorized personnel.

You can access Riphah Digital Trainings through the official Digital Learning website using your university-provided account credentials. You provide your credentials to your relevant Department, your relevant Digital Learning In charge.

To login, visit the Riphah Digital Trainings website and enter your official Riphah email address and password.

For a step-by-step demonstration, please watch:

Login Walkthrough – DDL (Video) Open Link

  • First, make sure that you are using your correct official Riphah email address and password.
  • If you have forgotten your password, please use the Password Reset option.
  • If you are still unable to login, please contact Digital Learning Support.

You can reset your password from the Digital Trainings login page by selecting the password reset option and following the instructions provided.

For a step-by-step demonstration, please watch:

Password Reset Walkthrough – DDL (Video) Open Link

Please make sure that you are using the newly updated password and your official Riphah email address.
If you are still unable to login, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and share a screenshot of the issue.

If you are still unable to login, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and share a screenshot of the issue.

First, make sure that you are logged in with the correct Digital Trainings account. If your course is still not visible, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and share a screenshot of the issue.

After logging, go to your available courses and select the relevant course to access its learning materials and activities.

Yes, once you have been enrolled on the Digital Learning platform, you may freely choose and enrol in any course of your choice.

Course progress is updated based on the completion of the required learning activities within the course.

Please make sure that you have completed the required course activities and then check your Course Progress page again.

Please make sure that you have completed the required video/activity and then refresh your Course Progress page.

If your progress is still not updated, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and provide a screenshot of the issue.

Yes. You can access Riphah Digital Trainings using a mobile phone, tablet, laptop, or desktop computer through a supported web browser.
For the best experience, we recommend using an updated browser and a stable internet connection.

The availability of downloadable materials depends on the course settings. Some materials may be available for download, while others may only be accessible online.

No, course materials are not available for offline access. All course materials must be accessed online through the Digital Trainings platform.

First, check your internet connection and refresh the page.

You may also try accessing the website using an updated version of Google Chrome or Microsoft Edge.

If the issue continues, please remove your browser’s Cache.

If then issue continues, please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and provide a screenshot of the issue.

First, make sure:

  • The Digital Trainings platform is working.
  • Your account has been created.
  • You are using your official Riphah email and correct login credentials.
  • Your internet connection and browser are working properly.
  • Your browser is updated and its cache and cookies are cleared.

If the issue persists, contact Digital Learning Support at support.ddl@riphah.edu.pk with your Name, Employee ID, Official Email, Course Name, Issue Description, and Screenshot.

When you face problems relevant to Digital Trainings account login, course access, progress, video, assignment, quiz, or other platform-related issues, please contact:

Digital Learning Support
Email: support.ddl@riphah.edu.pk

To help the Digital Learning team resolve your issue efficiently, please provide:

  • Full Name
  • Employee ID
  • Official Riphah Email Address
  • Course Name
  • Description of the Issue
  • Screenshot of the Issue/Error

please contact Digital Learning Support through your Official email at support.ddl@riphah.edu.pk and share a screenshot of the issue.